Delete Your Account

Last updated: November 2026

Delete from the GuideExam app

Open the app, go to the Me tab, tap Delete account and confirm.

Delete from the website

Sign in at guideexam.com, open your Profile (top-right menu → Profile), scroll to Delete Account, tap Delete my account and confirm.

Can't sign in?

Email support@guideexam.com from the email address registered on your account, with the subject "Delete my account". We confirm by email once it is done.

What happens when you delete your account

Your account is closed straight away and you are signed out on every device, including the mobile app. You won't be able to sign in or sign up again with the same email address unless you ask us to reopen it.

Time left on a paid plan is not refunded automatically. If you have a question about a payment, write to us before deleting.

Erasing your data

To have your personal data erased as well — your profile details, practice history, scores and bookmarks — email support@guideexam.com from your registered email address. We erase it within 30 days of your request.

We keep only what the law requires us to keep, such as invoices and payment records needed for tax purposes, for the period the law sets.

A parent or guardian can make this request for a student under 18.